Frequently asked questions

Karralyka accepts companion and concession cards for those who are eligible to receive these services. We kindly ask that you present these cards upon arrival to purchase tickets and when attending an event at Karralyka for verification.

Tickets are sold on behalf of the Promoter by Karralyka. We strongly advise that you do not purchase tickets from any source other than the Karralyka website.

Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the performance or event.

We do not reserve tickets for individuals/groups of less than 10.

Group bookings (10 or more tickets) may be reserved without payment. Reserved tickets will be held for 48 hours. If payment is not received in this time, tickets will be released for sale.

Morning Music production tickets may be held for social groups (e.g. Probus Clubs), with payment required 3 weeks prior to the production. If payment is not received by this date tickets will be released for sale.

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of Australia.

If an event is postponed, purchased tickets will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Karralyka Centre prior to the replacement date for the postponed show.

In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

If an event is cancelled, the purchase will be refunded directly to the credit card used for the original purchase.

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice. Karralyka will endeavour to notify patrons as soon as we can in regards to any changes to the advertised event or performance.

If you have lost your original tickets or left them at home after arriving at Karralyka, our friendly box office staff will be able to assist you with reprinting your tickets on the day prior to the show. Contact us

We require the ticket information from the original booking and a valid form of ID to verify your ticket purchase.

Karralyka only collects the personal information necessary for performing ticketing and marketing functions.

We do not sell or distribute lists of its patrons or their contact details to any other organisations or persons: unless specifically advised, with prior consent to do so by the patron and Karralyka is satisfied that the third party’s Privacy Policy is in accordance with legislative requirements.

Karralyka strive to ensure all personal information listed on our database is accurate, complete, and valid.

For more information, please view the full privacy policy.

Duration, content warnings and special effects information will be promoted on the website as the information comes to hand.  Please check the website for regular updates or contact Karralyka if you have a specific enquiry.

Please note the running time of an event is an approximate only.

Our kiosk bar opens at least 60 minutes before each theatre show, offering light refreshments and snacks. For a wider selection of dining options, Eastland Town Square is just a 4-minute drive away.

Every performance and event at Karralyka have their own restrictions around taking photos in the theatre and events space - we kindly ask that you abide by the signs within the venue and if you are unsure, please ask our friendly event staff prior to taking photos or filming any material at Karralyka. 

If you arrive after the performance has commenced you may be asked to wait for a suitable time to enter the theatre to ensure disruption to the performance is limited. 

Occasionally a performance will have a total lockout where latecomers will not be admitted once the performance has commenced. Unfortunately, tickets cannot be refunded under these circumstances.

Karralyka reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue.

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